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June 2004 Archives

By Jason Sherrill
Posted on Jun 4, 2004

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Confusing forms with no guidance

Most credit union websites rely on forms as their primary interactive tool to allow members to conduct business. Unfortunately, most sites leave members in the dark in regards to properly completing forms or what to do when errors occur. We’ve even found forms that intentionally delete data input without warning users.

Continue reading "2004 Top Five Credit Union Website Usability Mistakes - #1" »

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