Tough Security vs. Good Usability on Chase Bank Website
By Jason Sherrill
Posted on Jan 4, 2008
Last week I got a new computer (IBM ThinkPad T60p), which means I retired my old ThinkPad T41. Today is the first time that I've tried to logon to my Chase online account to pay my credit card bill, which is due today. I've never had a problem logging on, but today the Chase online banking site has recognized that my computer fingerprint has changed. The hair-pulling experience I'm in the middle of right now has reminded me that it's a fine line we as software developers walk between creating tough-to-crack security while continuing to make sure our software is user friendly.
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