- A weblog by InetSolution
Might this visibility increase the attention this bank gives to reducing wait times?
By Jason Sherrill
Posted on May 18, 2009
If you've ever called your utility company, credit card company or any large corporation, you've likely experienced the frustration of sitting on hold for painfully long periods of time. Some companies have helpful phone systems that will tell you that you're caller number X in the queue, or that your expected wait time is Xteen minutes. That's cool, and helpful, but today I saw something on one of my banking websites that I think raises the bar for companies providing telephone customer service.
